Training

The following programmes are available for in-house training and can be customised according to the needs of the company. Contact us for the details.

Business Management

• Strategic Business Planning and budgeting

• Managing Performance Through the KPI Scorecard

• Managing Business Process Improvement

• Business Process Mapping

• Improving effectiveness and efficiency @ work

People Management

• Human Resource management for non HR managers

• Writing Job Descriptions; reorganising and redesigning jobs

• Designing a competency based management system

• Managing staff performance and appraisals

• Managing difficult employees in a pandemic situation

• Training needs analysis and identifying ROI for training investments

• Coaching at the workplace

Personal Development

• English for Business Communications

• Improving relationships through understanding personalities

• Leadership styles and handling conflict

• Personal stress management

• Effective communication and interpersonal skills

Financial Management

• Finance for front line and operations staff

• Budgeting using spreadsheets*

• Cash flow management using spreadsheets*

• Hands-on Excel 2013 – intermediate*

• Money Wise: Personal financial and money management

• Money management basics for teenagers and young adults

Sales and Marketing

• Writing and presenting a marketing plan

• How to Effectively Handle Customer Complaints

• Using CRM to manage customers and sales teams